Terms

1. About us

1.1 Subject of the Service

Aaa.it is a luxury mail service reserved for people who feel the responsibility to honour their name with the luxury of an exclusive identity.

Aaa.it allows the purchase of the Service and the use of an email Account with access via a web interface and standard protocols. The Service requires an Internet connection, not provided by the Site Owners, and can be used via a web interface or email client software chosen and configured independently by the Client.

The technical specifications, storage space limits and operating conditions are published on the dedicated page “The Service”, which forms an integral part of these Terms.

Any additional technical limitations, operating thresholds and anti-abuse measures (e.g. regarding sending, size, protocols and security) may be indicated in the aforementioned technical specifications and/or derive from the operating policies of the infrastructure providers used to deliver the Service.

1.2 Service Owner

The Platform and the Service offering are managed by Marketing Network Milano Srl, a professional services company belonging to I&B - Innova et Bella.

Cloud email Accounts are managed by a European technical provider specialising in email services through its own infrastructure hosted in modern data centres located in Italy and in line with GDPR requirements.

Certain infrastructural and operational components of the Service (including, by way of example, hosting, email protocol management, monitoring, security measures, maintenance and internal backups) are provided through selected third-party providers. These providers operate according to their own terms and conditions, technical specifications and service policies; it remains understood that the Contract with the Client is governed by these Terms.

For any communication relating to these Terms, please contact Marketing Network Milano Srl at the following email address: info@aaa.it.

3. Terms of use of the Site for all Users

3.1 Use of the Site and intellectual property

The User, for purely professional or personal purposes and never for commercial purposes, has the right to download texts or other content from the Site and to disseminate them via the web or in print, provided that the source of the same is explicitly and clearly indicated.

Authorisation to use the Site does not confer any exclusive rights or allow the appropriation of the materials contained therein. The material contained on the Site is protected by copyright. Material means any descriptive document, photographic or video image, script, software, logos, fonts, and background colours of the materials themselves. When reproducing the material, any confusion and/or association with other trademarks, names, signs, IP addresses, companies or organisations that may be harmful, misleading, defamatory, unlawful, slanderous, incompatible or contrary to decorum and image must always be avoided.

It is therefore prohibited to copy, modify, upload, download, transmit, publish or distribute to third parties the content or trademarks of the Site for commercial purposes that are not expressly authorised.

The intellectual property rights relating to the Site and the Platform shall in all cases remain the exclusive property of the Site Owners or of their respective rights holders.

Certain images displayed on the Site and in digital communications may originate from stock platforms or other third-party providers. The Site Owners do not claim any intellectual property rights over such images and respect the rights of photographers, models and other rights holders. If you believe that an image published on the Site may infringe upon your rights, we invite you to contact us at info@aaa.it. Any report will be carefully reviewed and handled promptly.

It remains understood that the User is in any case required to use the Site and the services connected to it in such a way as not to damage the image, reputation or reliability of the @aaa.it domain, nor to compromise, even indirectly, the proper provision of the Service.

3.2 Responsibility

The Site Owners undertake to keep the Site accessible in accordance with appropriate technical standards. The Site is provided “as is” and the Site Owners do not guarantee that it will always be available, error-free or uninterrupted.

To the extent permitted by law, the Site Owners are not liable for any damage or loss arising from the use or inability to use the Site, including, but not limited to, damage caused by interruptions, errors, viruses, unauthorised access, malfunctions of the User's networks or devices, or content or services of third parties accessible via external links. Links to third-party sites are provided for the User's convenience and do not imply approval, control or responsibility on the part of the Site Owners.

The User uses the Site under his/her own exclusive responsibility and is responsible for the accuracy of the information provided and any content transmitted.

3.3 Rules of conduct

The User undertakes to use the Site and the Platform in a lawful manner and in accordance with these Terms. In particular, it is prohibited to use the Platform for fraudulent or abusive activities, or to publish or transmit content that is unlawful or infringes the rights of third parties, including, but not limited to:

• defamatory, threatening, discriminatory or hateful content;
• content that is offensive or harmful to the harmonious development of a minor's personality;
• content that is obscene, pornographic or otherwise contrary to public order and morality;
• material that infringes intellectual or industrial property rights;
• material containing initiatives related to gambling, competitions, games that require participation for a fee;
• harmful software or components (viruses, malware) or unauthorised access attempts;
• advertising, spam or unauthorised commercial communications through the Site's features.

3.4 Surveillance

The Site Owners may take reasonable measures to protect the security of the Site and the Platform and, to the extent permitted by law, remove or inhibit access to manifestly illegal or abusive Content of which they become aware, as well as report it to the competent authorities where necessary.

4. Purchase and use of the Service

4.1 Subject matter and conclusion of the Contract

The purchase of the Service is only permitted to persons who are at least eighteen (18) years of age and who are legally entitled to enter into this Contract.

The User may also purchase the Service on behalf of a person other than the purchaser. In such case, the User declares that they are entitled to enter into the Contract and assumes all responsibility in relation to the use of the Service by the end user, including obligations arising from applicable law and the consequences of any violations of these Terms or the law.

An Account is activated at the User's request.

The User may purchase the Service and request the activation of their Account by accessing the “Buy” web page and completing the Order Form available via the “Continue” link. The electronic Order Form constitutes a contractual proposal and, once fully completed by the User, formalises the request for the purchase of the Service and the activation of the Account.

The choice of the email address associated with the Account constitutes a request by the Client and does not entail any right to the assignment thereof. The availability check carried out through the Site is of a purely technical nature and does not guarantee that the selected email address can actually be assigned. Where the selected email address cannot be assigned, the Client may choose an alternative address in accordance with the procedures indicated on the Site.

The Site Owners reserve the right, at their sole discretion, not to assign or to reserve certain email addresses, including for reasons related to the protection of identity, image or third-party rights, or for other organisational or commercial reasons, without this giving rise to any obligation of assignment or liability towards the Client.

The Site Owners also reserve the right to revoke or modify an email address, even after the Account has been activated, where this is necessary to protect third-party rights, prevent situations of confusion or undue association with well-known persons, trademarks, names or identities of particular relevance, or for other reasons related to the protection of identity and image. In such cases, the Site Owners shall offer the Client the possibility to select an alternative address or, where applicable, shall refund any amounts paid, without any further obligation or liability.

The subject matter of the Contract is the provision to the Client of the Service with the technical and economic characteristics, in the type and manner described below, namely the purchase, activation and use of an Account with access via a web interface and standard protocols. The technical specifications, storage space limits and operating conditions are published on the dedicated page “The Service”, which forms an integral part of these Terms.

Any additional technical limitations, operating thresholds and anti-abuse measures (for example with regard to sending limits, message size, protocols and security) may be indicated in the aforementioned technical specifications and/or derive from the operating policies of the infrastructural providers used for the provision of the Service.

The Contract is concluded on the date of correct and timely receipt by the Site Owners of the Order Form, fully completed by the Client, together with confirmation of payment of the Fee. Completion of the Order Form implies full acceptance by the Client of these Terms.

The Client shall receive confirmation of purchase and instructions for use directly from the Site Owners via email to the email address provided during the purchase procedure.

The Site Owners undertake to protect the confidentiality and exclusive use of the Account. Each @aaa.it address is unique. The Client is prohibited from assigning or selling the Account to third parties.

Furthermore, by activating an Account, the Client:

• consents to receiving electronic communications via email from the Site Owners;
• consents to the processing of their personal data as described in the “Privacy” section of the Platform.

The Service may not be used for unlawful activities or for purposes otherwise contrary to applicable law, public order or public morals. Should the Site Owners become aware of any use of the Service for unlawful purposes or in breach of these Terms or of applicable law, they may suspend or terminate the Service and, where necessary, report the matter to the competent authorities. The provisions set out in Article 4.2 below regarding suspension and termination of the Service shall remain unaffected.

4.2 Activation, duration and renewal of the Service, right of termination

The Site Owners shall activate the Account in chronological order of the requests received (on a "first come, first served" basis), provided that such requests are accompanied by confirmation of payment of the Fee.

The Service shall be activated in accordance with the time required by the availability of hardware resources and, in any event, as quickly as possible. Any activation timelines that may be indicated shall be deemed purely indicative. The Client is required to perform any actions incumbent upon them for the purposes of activation of the Service; any delays resulting from the Client’s failure to act shall not be attributable to the Site Owners. In any case, the Client shall be informed of any delays in the activation of the Service.

The provision of the Service to the Client shall commence on the date of conclusion of the Contract, which shall have a duration of one year and shall be automatically renewed for subsequent periods of equal duration, unless terminated. The intention not to renew the Contract must be communicated to the Site Owners by means of written notice sent to the email address indicated on the Site, with at least thirty (30) days’ prior notice before the expiry date of the current term. In such case, the automatic renewal shall be blocked and, upon expiry, the Service shall be deactivated.

The Client acknowledges and accepts that it is their sole responsibility to obtain and maintain copies of any data and/or information and/or Content processed through the Service, it being understood that once the Service has been terminated or has expired, such data and/or information and/or Content may no longer be recoverable.

Without prejudice to the foregoing, and for operational and security purposes, the technical provider may perform internal backup copies; however, such copies do not constitute a data retention service or any guarantee of recovery of the Client’s Content. The Client is therefore required to maintain their own copies and archives according to their needs.

The Client accepts that the Site Owners, within the limits permitted by law and at their sole discretion, may suspend or terminate the Client’s Account, in whole or in part, for legitimate reasons, including, without limitation, lack of use (prolonged inactivity), or where it is detected that the Account may have been used without the Client’s authorisation, or where the Site Owners believe that the Client has violated or acted inconsistently with these Terms, or for reasons of security, extraordinary maintenance or protection of the integrity of the infrastructure. Any suspicion of fraudulent, abusive or unlawful activity, or of violations of the rights of other Users, Clients or third parties, may constitute grounds for suspension or termination of the Account and may be reported to the competent law enforcement authorities.

The Client accepts that any suspension of access to their Account, effected through suspension of the Account itself, may be carried out without prior notice, and acknowledges and accepts that the Site Owners may immediately deactivate or delete the Account and all related information and Content and/or prevent any further access thereto. In such cases of suspension or deletion of the Account, the Client shall not be entitled to any refund for any unused periods of the Service.

Where compatible with legal and security obligations, the Site Owners shall inform the Client of the reasons for the suspension or termination and of any options available for the possible restoration of the Account.

Upon termination of the contractual relationship, for any reason whatsoever, including non-renewal, the Account shall be deactivated for a period of ninety (90) days. Upon expiry of such period, the Account and the related email address shall be deleted. From that moment, the email address may be made available again and reassigned, at the sole discretion of the Site Owners, to the same Client or to third parties who request it, unless otherwise required by applicable law. During the deactivation period, the Client may request the reactivation of the Account. Such reactivation is not guaranteed and remains subject to the sole discretion of the Site Owners.

The Site Owners adopt advanced organisational and technical measures to protect the digital identity and privacy of their users, in line with the highest standards of security and discretion of the sector.

4.3 Client responsibility

The Client is solely responsible for the Content processed through the Service and for the use of their Account. The Client undertakes to use the Service in compliance with these Terms and applicable legislation.

It is understood that the Site Owners do not carry out any prior review or monitoring of the Content processed or transmitted through the Service, without prejudice to their right to intervene subsequently in the cases provided for under these Terms.

The Client undertakes to indemnify and hold harmless the Site Owners from any claim, action or request for compensation made by third parties in relation to the Content or use of the Account in violation of these Terms or the law. This indemnity shall remain effective even after the termination of the Contract, for any reason whatsoever.

The Site Owners do not claim any ownership rights over the Content (including, by way of example, email messages, attachments and data) created, sent, received or stored by the Client through the Account. The Client retains all rights over their Content and grants the Site Owners exclusively the technical licences strictly necessary for the provision of the Service.

The Client guarantees that the data and information provided for the purposes of concluding and performing the Contract are true, correct, complete and up to date. The Site Owners reserve the right to verify such data and/or information, including by requesting additional supporting documentation, which the Client hereby undertakes to provide, upon request. Should the Client, at the time of identification, including through the use of false personal documents, conceal their true identity or falsely declare to be another person, or otherwise act in a manner that compromises the identification process, the Client acknowledges and accepts that they may be held liable, including under criminal law, for false declarations and/or the use of false documentation, and shall also be deemed exclusively responsible for any and all damages suffered or to be suffered by the Site Owners and/or third parties as a result of the inaccuracy and/or falsity of the information provided, hereby undertaking to indemnify and hold the Site Owners harmless from any claim, action and/or request for compensation or damages brought by any party.

Any inaccuracy or failure to update the data or information provided may result in the suspension or deletion of the Account.

The Client is responsible for the safekeeping of their Credentials. The Client acknowledges that the recovery of the Account or the Credentials is not guaranteed and may not be technically possible in all cases. The Site Owners shall not be liable for any loss of access resulting from the Client's failure to properly retain their Credentials.

The Client is also responsible for any activity carried out through the Account, even if performed by third parties who have obtained access to the Credentials, and is required to promptly inform the Site Owners of any unauthorised use or breach of the Credentials by sending an email to info@aaa.it.

The Client is responsible for managing the storage space associated with the Account and acknowledges that exceeding technical limits may result in the inability to send or receive messages.

The Client acknowledges that no information technology security system is infallible and that any protective measures adopted as part of the Service do not replace the adoption, by the Client, of additional security tools deemed appropriate.

The Client is also responsible for any operations carried out on message filtering and management tools, including any actions that may result in the disabling or circumvention of security measures.

4.4 Responsibility of the Site Owners and limitation of warranty

The Site Owners provide the Service by adopting high standards of security, confidentiality and quality, in line with the best practices of the industry that may reasonably be required. The Service is nevertheless provided “as is” and “as available”.

While taking appropriate measures to ensure its reliability, the Site Owners do not guarantee that the Service will be continuous, uninterrupted or error-free, nor that each individual electronic communication will be correctly sent, received or stored.

The Client acknowledges that the Account is subject to storage space limits and operational thresholds for sending and receiving messages. Exceeding such limits or thresholds may result in the inability to receive, send or store messages or Content. The Site Owners shall not be liable for the failure to receive, send, loss or deletion of messages or Content resulting from the reaching of such limits or thresholds.

To the extent permitted by law, the Site Owners shall not be liable for any indirect, consequential or intangible damages, including, by way of example, loss of data or economic opportunities, where such events are not attributable to wilful misconduct or gross negligence of the Site Owners, nor for acts of third parties or events of force majeure.

In any event, the total liability of the Site Owners towards the Client shall not exceed the total amount paid by the Client for the Service. Mandatory rights of the Client under applicable law, including consumer protection regulations, shall remain unaffected.

The Site Owners shall not be liable for unauthorised access to the Account resulting from the Client's negligence in safeguarding the Credentials, nor for security breaches not attributable to the Site Owners.

The Site Owners do not guarantee the retention, storage or recovery of Content. Content deleted or moved to system folders may be automatically and permanently deleted according to the technical logic of the Service.

4.5 Use of the Service and prohibited conduct

The Client undertakes to use the Service in compliance with the law, principles of fairness and these Terms. Any use that may compromise the security, reliability or reputation of the Service is prohibited.

In particular, any use of the Service that:

• violates the rights of third parties (such as intellectual property, privacy, etc.) or applicable legal provisions, including criminal laws;
• involves the sending of unsolicited communications, such as spam, unwanted promotional messages, phishing, or entails pyramid schemes or misleading marketing activities;
• compromises the security, integrity or availability of Aaa.it's infrastructure, for example through the introduction of viruses, malware or attempts at unauthorised access to systems or other Clients' Accounts;
• disseminates unlawful or offensive content, including defamatory or obscene content, child pornography, content inciting hatred, or otherwise contrary to public order and morality;
• constitutes harassment or discrimination against individuals or groups, for example through threatening or defamatory messages or insults based on ethnicity, religion, gender, sexual orientation, disability or other protected characteristics;
• involves the violation of technical protection measures of the Service, such as attempts at decompilation, reverse engineering, alteration, copying or unauthorised distribution of any part of the Service or underlying software;
• consists of illegal or unauthorised activities, such as using the Service to commit or facilitate criminal offences, promote unlawful activities or provide instructions for committing them, or to share content whose possession or dissemination is prohibited by law.

The Site Owners reserve the right to take any measures necessary to prevent or interrupt non-compliant use of the Service, including reporting any suspicious or unlawful behaviour to the competent authorities, even without prior notice.

5. Financial terms and conditions and right of withdrawal

5.1 Fees and payments

The Service is provided for a Fee, in accordance with the rates, economic conditions and methods published on the dedicated Buy page and communicated at the time of subscription.

Payment of the Fee must be made by the Client at the same time as submitting the Order Form and, in any event, prior to the activation of the Service. The Site Owners shall not be liable, to the extent permitted by law, for any malfunctions, delays or service disruptions attributable to the payment service provider or to banking networks.

The Client acknowledges and accepts that the Service is provided on a subscription basis with automatic renewal. Upon each renewal, the contractual and economic conditions in force at the relevant time shall apply and shall be made available to the Client in advance via the Site or through specific communications. The Fee shall be automatically charged upon expiry of each Service term using the payment method indicated by the Client and processed through the Stripe platform.

The Client expressly authorises the Site Owners and Stripe to securely store the payment method details for the purpose of executing recurring payments, in accordance with applicable law. In the event of failure to update or unavailability of the payment method, the Site Owners shall not be liable for any suspension or interruption of the Service resulting from unsuccessful payment attempts.

The Client acknowledges that any update or modification of the payment method is carried out in accordance with the procedures made available by Stripe, including through communications or tools provided directly by Stripe. The Client is responsible for ensuring the validity of the payment method used for renewal of the Service. The Site Owners do not directly process or manage the Client’s payment data.

The Client may not raise any objections or disputes in relation to the Service if they have not previously complied with the payment obligations provided for herein.

In the event that a recurring payment is unsuccessful, the Site Owners may carry out additional charging attempts and inform the Client of the irregularity. If the payment is not regularised within a reasonable period of time, the Site Owners may suspend or terminate the Service.

Any refunds, where due pursuant to these Terms or applicable law, shall be made using the same payment method used for the original purchase, within the technical timeframes required by the payment service provider and the relevant banking networks. The Site Owners shall not be liable for any delays attributable to such entities.

Where the Client is a Public Administration, the Site Owners shall comply with all financial traceability obligations set out in Article 3 of Italian Law No. 136 of 13 August 2010, as subsequently amended and supplemented.

5.2 Invoicing

The Client will receive the payment receipt upon purchase of the Service via email to the email address provided during the purchase process.

Should the Client wish to request an invoice from the Site Owners, they may do so by using the dedicated link included in the purchase confirmation or by sending an email to info@aaa.it, providing all the required information.

In the event that the Site Owners notify the Client of any error during the issuance of the electronic invoice, the Client shall be required to correct or update the data identified as missing or incorrect.

The Site Owners shall not be held liable for any penalties, losses or damages arising, directly or indirectly, from delays or errors in the updating of such data, the responsibility for which lies exclusively with the Client.

5.3 Right of withdrawal

The Client who qualifies as a consumer within the meaning of the Consumer Code (Legislative Decree No. 206/2005), namely a natural person acting for purposes unrelated to their professional or business activity, has the right to withdraw from this Contract, without stating the reasons, within fourteen (14) calendar days from the date of conclusion of the Contract.

To exercise the right of withdrawal, the Client must inform the Site Owners by sending an explicit statement of their decision to withdraw from the Contract by email to info@aaa.it, attaching the payment receipt provided at the time of provision of the Service.

The Site Owners shall promptly acknowledge receipt of the withdrawal by email sent to the email address provided by the Client during the purchase process.

The Site Owners shall refund, without undue delay and in any event within fourteen (14) days from the date of receipt of the withdrawal request, the full amount of the Fee without any penalty, using the same payment method used for the purchase, and shall proceed with the cancellation of the Account.

If the Client has used the Service during the withdrawal period (for example, by activating and accessing the Account immediately) and subsequently exercises the right of withdrawal within the fourteen (14) days, the Site Owners shall be entitled to retain an amount proportional to the Service provided up to the time of withdrawal. The refund shall cover the portion of the Fee already paid and not accrued beyond such proportional amount.

If the methods, conditions and time limits for exercising the right of withdrawal, as specified in this article, are not complied with, the Client shall not be entitled to any refund of the amounts already paid.

The right of withdrawal is excluded and, therefore, the above paragraphs shall not apply to Contracts concluded with Clients holding a VAT number who request an invoice.

In any event, without prejudice to the cases of withdrawal regulated above, payments made are non-refundable, unless the termination of the Service occurs due to the fault or liability of the Site Owners. Any refund is also excluded in the event that the Account is suspended or terminated by the Site Owners due to a violation of these Terms attributable to the Client.

6. Final provisions

If any term, clause or provision of these Terms is held to be void, invalid or unenforceable by a court or competent authority, it shall be interpreted (where possible) so as to reflect the original intent of the parties, or, if necessary, shall be deemed not to have been included, without invalidating any remaining part, or any other term, clause or provision of these Terms, which shall remain fully valid and effective.

Any tolerance by either party of conduct constituting a breach of these Terms, or any failure to promptly enforce any provision thereof, shall not constitute a waiver of the relevant rights, which may be exercised at any time.

These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Site Owners in relation to the use of the Platform and the Service, and supersede any prior agreement or understanding, whether oral or written, relating to the same subject matter.

The Service may rely, for specific technical or operational components, on third-party providers, such as, by way of example, the email infrastructure provider and the payment service provider. The technical operation of such components may also be governed by the policies or operational terms of the respective providers, which may affect the manner in which the Service is delivered. It is understood that the Client’s contractual relationship is exclusively with the Site Owners, who remain the sole point of contact for the provision of the Service within the limits set out in these Terms.

The Site Owners shall not be liable for delays, malfunctions, suspensions or interruptions in the provision of the Service resulting from force majeure events or from events otherwise beyond their reasonable control. Such events include, by way of example and without limitation, natural events, disasters, fires, floods, pandemics, strikes, acts of public authorities, interruptions or malfunctions of communication networks or IT infrastructures, large-scale cyberattacks not attributable to the Site Owners, as well as the unavailability of services provided by third parties on which the provision of the Service depends. It is understood that, where possible, the Site Owners shall take reasonable measures to mitigate the effects of such events and to restore the Service as soon as reasonably possible.

The Site Owners may assign or transfer this Contract, in whole or in part, to parent companies, subsidiaries or affiliates, or in the context of mergers, acquisitions, corporate reorganisations or the transfer of the business unit relating to the Service, by providing prior notice to the Client where possible. Such assignment shall not result in any modification of the rights and obligations already accrued by the Client as of the date of the assignment.

Unless otherwise provided in these Terms, all communications having contractual relevance between the Parties may be made in electronic form. Communications sent by the Site Owners to the email address provided by the Client during the purchase process, or subsequently communicated, shall, unless proven otherwise, be deemed received by the Client at the time of sending. The Client is responsible for providing a valid email address and for promptly communicating any updates thereto.